Shipping & Returns

Worldwide Express Shipping

Orders are dispatched from our atelier in Denizli, Türkiye, using UPS, TNT Express or DHL Express.

Shipping charges

Express shipping costs $14.90 for orders below $100. Orders of $100 or more qualify for free express shipping.

Order preparation

Standard order preparation takes 4 days. Custom and bulk orders may require a different preparation time; contact us for details. Preparation time is separate from shipping time.

Estimated shipping time after dispatch

  • North America: 3–5 business days
  • Europe & UK: 2–4 business days
  • Middle East: 4–5 business days
  • Asia Pacific: 4–7 business days

These are estimates, not guaranteed delivery dates. Customs clearance may affect delivery times.

Customs and import charges

Customers are responsible for applicable import duties, taxes and customs charges. These charges are separate from our shipping fee.

30-Day Returns & Exchanges

For non-personalized items, contact info@roarcraft.com within 30 days after delivery to request a return or exchange. Include your order number. Items must be unused, in their original condition and returned with their original tags and packaging.

Discounted items follow the same return and exchange conditions as regular-priced items.

Personalized items

Personalized or engraved items are not eligible for change-of-mind returns or exchanges. If an item arrives damaged, defective or incorrect, contact info@roarcraft.com with your order number and photos so we can help.

Return and exchange shipping

Customers pay shipping costs for change-of-mind returns and exchanges. Any applicable customs charges are also the customer’s responsibility. Any agreed shipping deduction will be explained before the return; the same return postage will not be charged twice. These arrangements do not limit rights under applicable consumer law.

Refund processing

After we receive and inspect an eligible return, we will confirm the refund and process it to the original payment method within 1–3 business days. Your bank or payment provider may take additional time to show the credit.

Gifts

If an eligible returned item was marked as a gift and shipped directly to the recipient, a gift credit will be issued after the return is received. Otherwise, the refund will be issued to the original purchaser.

Return address

Contact us before sending your return so we can confirm the instructions.

Saraylar Mh. 171 Sk. No:6
20010 Denizli, Türkiye

This commercial repair warranty and our return policy do not affect your statutory consumer rights.

5-Year Repair Warranty

We offer a 5-year repair warranty. Within this period, we repair problems that are not caused by the customer free of charge, provided that repair is possible.

Customers are responsible for all shipping costs to and from our atelier and any customs duties, taxes or other customs charges associated with a repair shipment.

For a repair request, email info@roarcraft.com with your order number, a description of the issue and photos. We will assess the issue and confirm whether it is covered and repairable before you ship the item.

If your purchase was made under an earlier warranty offer, the terms offered at the time of purchase remain applicable.

This commercial repair warranty and our return policy do not affect your statutory consumer rights.